Here are some thoughts that i think are interesting from the book:
- Know who you are. Wear one hat.
- Goals are emotional. Accomplishing Goals needs effort and will not work if you are not emotional about it.
- Know what is important to you. Don't compromise.
- Be people driven, NOT project driven.
- Values are more important than money.
- If there was no praise or criticism in the world, where would you be and what would you do?
- Know why you are where you are? Spend more time in goals, strategy and people.
- Recepies are more important than rules. Rules set more of the ME culture.
- Communicate rules in such a way that they don't feel boxed, but rather make them feel that the rules will help the people that they serve.
- A business needs to be looked at as a group of volunteers who need to be given the freedom to unleash their creativity for the set goals.
- Honor and reward independent thinking in every area and department. Nurture independent thinking.
- The enemy of life is indifference!
- Focus less on what you are doing and more on why you are doing!!
- Good service is hands and feet but great service is heart!
- Listen with compassion without preconceived notions.
- Think like a person of action and act like a person of thought.
- Only performance is reality when it all comes down.
- Most of the time when things don't work it is because of the people involved.
- When trust increases, people will push each other to do better.
I would suggest this book to anyone involved in leadership or business.
